holidays

Due to the volcanic ash cloud from Iceland, some flights may be subject to some delays and cancellations but be rest assured that if the outbound leg of your journey is cancelled due to the volcanic ash cloud, we will guarantee that you are entitled to a 100% refund. lowcostholidays.com has announced that, with immediate effect, if your holiday gets cancelled you will be entitled to a 100% refund due to the closure of European airspace. If your booking has been affected by the ash cloud and you wish to rebook or cancel, email volcano@lowcostholidays.com quoting your booking reference and the word 'rebook' or 'cancel' in the subject line and a member of our team will contact you. Due to this ongoing unprecedented event, we are receiving a very high volume of enquiries. We will respond as soon as we can, or alternatively, please call 08444 77 00 78 for urgent rebookings only. Paul Evans, CEO of lowcostholidays.com stated; 'The entire UK travel industry is operating in unprecedented circumstances. With the ash cloud continuing to cause disruption, we want to reassure all our customers that we will issue a 100% refund if their outbound flight is completely cancelled as a direct result of the ash cloud. Customers can book a holiday with lowcostholidays.com confident in the knowledge that we will refund 100% of the cost of their holiday to them should their outbound flight be cancelled.' Please note that this only applies to cancelled flights and not delayed flights due to the volcanic ash cloud.