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A report published today by Which? Holiday magazine has made for bad reading for some of the larger traditional tour operators, with customer service levels and customer satisfaction coming in for particular heavy criticism.
As a smaller tour operator, we at lowcostholidays.com are able to focus more on our customers and deliver a great customer service record with a complaint rate of only 1%. Which is something we are really proud of.
Paul Evans, our CEO had this to say, 'It's disappointing to see so many holiday makers are not satisfied with their tour operator and feel that they are being let down. At lowcostholidays.com, our focus is our customers and we have just launched our own customer charter to reinforce our commitment to this. With airlines and tour operators increasingly adding hidden charges and extras, lowcostholidays.com offers honest pricing - the price you see is the price you pay. We offer flexible booking terms and conditions with low cancellation and amendment charges and in resort support is available for all our customers. We even provide -Airline Failure Insurance with all flight bookings so that holiday makers can book with confidence. Our regular feedback surveys show that 91% of those who have travelled with us rated lowcostholidays.com as excellent or good as a tour operator. We hope holiday makers will be impressed with our customer service when booking and travelling on their next holiday.'
thankyou,for my refund after the ash cloud,once i got through to your collegues,i was dealt with very well and your collegues very help full and explained everything me thankyou for your excellent service.and i will be using you again thankyou.julie
sorry for not getting back to you sooner just a thank you for getting all our money back after the collapse of fly globespan we will definately book with you again thanks again douglas duncan
hotel flight very good. But the transfere from reus to hotel was very poor. there was no one at exit with our name on a board. after 40 minutes. just by luck i found the driver and he took us to the hotel .the return trip was perfect. MW LAW
our honeymoon. travel was very good.got to hotel in taxi booked through your company. at time of booking, asked for high floor with plug near bed as I need a machine to breath at night. told there was not a room for us and we would have to move hotels for the night then come back to this one next day! 2nd hotel we where given a basement room next to the breakfast room with a plug as far away from the bed as you could place it. thanks for making our honeymoon so special!.